Return Policy

Welcome to the Iberian Ham Express Return Policy page. Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help.

1. Returns

We accept returns for most items within 30 days of receipt. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Please note that due to the perishable nature of some of our products, certain items like Jamon Ibérico, morcilla, chistorra, and other gourmet foods are not eligible for return if they have been opened.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund will typically be processed within 5-7 business days, depending on your card issuer’s policies.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us, and we will arrange the exchange process.

4. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. How to Return an Item

To return an item, please follow these steps:

• Contact our Customer Service team.

• Provide your order number, the item(s) you wish to return, and the reason for the return.

• We will provide you with instructions on how to return your item(s).

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will replace the item or issue a refund at no additional cost to you.

We appreciate your business and are committed to providing the highest quality products and customer service. Thank you for shopping with Iberian Ham Express!