Refund policy

Return and Refund Policy

At Iberian Ham Express, we are committed to ensuring your satisfaction with our premium products. If for any reason you are not entirely pleased with your purchase, we offer a straightforward return and refund policy.

Returns:

• You may initiate a return within 30 days from the date of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Exchanges:

• If you wish to exchange an item, please contact our customer support team. Exchanges are subject to product availability.

Shipping Costs:

• Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.

Damaged or Defective Items:

• In the rare event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund.

Contact Us:

• If you have any questions or concerns regarding our return and refund policy, feel free to reach out to our customer support team at support@iberianhamexpress.com.

Thank you for choosing Iberian Ham Express. Your satisfaction is our priority.

Note: This return and refund policy is subject to change, and any updates will be reflected on our website.